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What you say and how you say it; writing authentic copy for your brand

April 2, 2025

“It’s not what you say, it’s how you say it”.

This is a phrase many of us have heard, meaning that the way you deliver a message, including your tone of voice, body language, and facial expressions, is often more impactful than the actual words you choose. But is this true in the world of branding and design?

When it comes to impactful marketing, both elements carry equal weight — successful communication depends on crafting compelling messages, and delivering them in a way that amplifies their impact. Skilful copywriting serves as the foundation for how your brand communicates its value, with the content and its presentation working in tandem to create powerful brand messaging that resonates with your audiences.

The Power of Words

Brand copy is a hugely valuable tool in conveying essential information in crafted messaging that connect, engage and inspire action. Every word choice and every turn of phrase contributes to your brand's voice and personality. When done thoughtfully, your copy moves beyond text on a page to be a conversation with your audience that builds trust and creates lasting connections.

Authenticity in Message

The 'what' of your message needs to be genuine, clear, and valuable. Your audience can detect inauthentic communication from miles away. We live in a world full of gimmicky marketing copy that has become so oversaturated to the point of being off-putting. Strong brand copy starts with a deep understanding of your values, your audience's needs, and the unique perspective you bring to your industry. Beginning with this foundation ensures that your messages resonate with authenticity and purpose, as they come directly from you.

Strategic Communication

Effective brand copy is strategic, considering the context, timing, and audience of each message. It anticipates questions, addresses concerns, and guides readers toward meaningful actions. This strategic approach ensures that every piece of communication serves a purpose in your broader brand narrative.

Content and Design, Together

The 'how' of your message — its visual presentation — is equally vital. Typography, layout, and design elements aren't a separation from your brand copy, they are dual tools that together can enhance or diminish your message’s impact. When content and design work in harmony, they create a brand experience that's greater than the sum of its parts. Your message becomes more memorable, more impactful, and more effective at achieving its goals.

This synergy between what you say and how you say it is what separates ordinary brand communication from extraordinary brand experiences. Working with branding partners who can offer both design and copy services ensures cohesion between your brand’s written and visual communications for maximum effect.

Typography as Voice

Typography is the visual voice of your written words. The fonts you choose, their size, spacing, and arrangement all contribute to how your message is received. A playful font can add warmth to casual communication, while a clean, sophisticated typeface can convey professionalism and authority. Typography can also act as a barrier or an effective way into your words, especially for those with dyslexia or accessibility needs. These choices should align with your brand personality and the emotional response you want to evoke.

Visual Hierarchy

How you present your copy—through spacing, contrast, and layout—guides readers through your message. Strong visual hierarchy ensures that key points stand out, supporting information is easily digestible, and the overall reading experience feels natural and engaging.

Digital Considerations

In the digital world, this relationship between content and presentation becomes even more crucial. Screen sizes vary, attention spans are shorter, and competition for attention is fierce. Your copy should be concise yet compelling, and your design must be both beautiful and functional across all devices.

Creating Lasting Impressions

The most successful brands understand that every piece of communication is an opportunity to strengthen their relationship with their audience. By paying equal attention to both the content of their messages and how they're presented, these brands create memorable experiences that resonate long after the initial interaction.

In the modern branding landscape, it absolutely is what you say and how you say it. When both elements are crafted with intention and care, your brand communication becomes a powerful tool for connecting with your audience and achieving your business goals.